Email: [email protected]
Response time: We aim to reply within 1 business day.
For coaching questions (not app issues), please use the in-app messaging feature to reach your coach directly.
The StrongHer Life app is the companion app for Green Lava Wellness coaching clients. Your coach will create your account after you enroll in coaching. If you don't have a coach yet, visit greenlavawellness.com to enroll.
Open the app, tap "Forgot password?" on the sign-in screen. You'll receive a reset email within a few minutes. If it doesn't arrive, check your spam folder or email us at [email protected].
First try closing and reopening the app. If that doesn't work, log out and log back in. If you're still stuck, email us with the device and operating system you're using.
Check your phone's Settings → Notifications → StrongHer Life and make sure notifications are enabled. In the app, go to your Profile to verify your notification preferences.
Open the app → Profile → Connections. Tap your platform and grant the requested permissions. We read steps, sleep, heart rate, weight, and (with your permission) cycle data to personalize your coaching.
Your coach sets your initial macro targets based on your goals. If you'd like them changed, send your coach a message through the app and they can update them for you.
Yes. Your check-ins, photos, measurements, and messages are only visible to you and your coach. We do not sell your data or share it with advertisers. See our Privacy Policy for full details.
You can permanently delete your StrongHer Life app account at any time.
Important: deleting your app account is separate from your coaching contract with Green Lava Wellness. If you have an active coaching agreement, that contract continues through its full term whether or not the app is in use. You will still have access to email-based coaching support for the remainder of your coaching term.
How to request deletion:
1. Email us at [email protected] with the subject line "Delete my account",
2. Include the email address you use to sign in to the app.
3. We will permanently delete your account and all associated data (check-ins, photos, measurements, messages, and any logged
workouts or nutrition records) within 30 days.
4. You'll receive a confirmation email once deletion is complete.
For questions about your coaching contract specifically, please contact [email protected] directly.
Privacy Policy: greenlavawellness.com/privacy
Terms of Service: greenlavawellness.com/terms
StrongHer Life is a wellness and fitness coaching tool. It does not provide medical advice, diagnosis, or treatment. Always consult your healthcare provider before starting a new fitness or nutrition program, especially during pregnancy, postpartum, perimenopause, or if you have any medical conditions.
Last updated: May 2026